Design Policy and Terms Agreement

Designer shall provide Client with the following services and/or products ("Services"):

Intellectual Property

Copyright Ownership

In the event that any copyrighted work(s) are created as a result of the Services provided by Designer in accordance with this laws, Designer owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Designer and may be used in the reasonable course of Designer's business.

Permitted Uses of Product(s)

Designer grants to Client a personal use license of the product(s) produced with and for Client for personal use so long as Client provides Designer with attribution each time Client uses Designer's property. personal use includes, but is not limited to, use within the following contexts:

  • The client may not sell, duplicate, distribute, republish, or incorporate the Deliverables.
  • The client may not crop, distort, manipulate, reconfigure, mimic, animate, create derivative works or extract portions or in any other manner, alter the Final Art. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Designer. The Client agrees that such proprietary material is solely for the Client’s own personal use. 
  • Any disclosure to a third party, copying or republishing any portion of the Deliverable or its contents is strictly prohibited and constitutes infringement.
  • The rights granted to Client are for usage of the Final Art in its original form only. Client’s use of the Final Art by Client at any other time or location, or for another project or outside the scope of the rights specifically granted herein shall receive percent (90 %) of the completed order

Artistic Release

The client has spent a satisfactory amount of time reviewing Designer's work and has a reasonable expectation that Designer will perform the Services in a similar manner and style unless otherwise specified in this policy

Consistency

The designer will use reasonable efforts to ensure the Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and the Designer will try to incorporate any reasonable suggestion made by Client. However, the Client understands and agrees that:

  • Every client  is different, with different tastes, budgets, and needs;
  • Graphic Design  services are often a subjective art and Designer has a unique vision, with an ever-evolving style and technique;
  • The designer will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
  • Although Designer will use reasonable efforts to incorporate the Client’s suggestions and desires when providing Client with the Services, Designer shall have the final say regarding the aesthetic judgment and artistic quality of the Services.

Limit of Liability

The client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this policy or Services provided in this policy are not to exceed the Total Cost of Services provided by Designer.

Loss of Product. In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Designer shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.

Changes

Unless otherwise provided herein, Client shall pay additional charges for all changes requested by Client which are outside the scope of the Services on a time and materials basis, at Designer’s standard hourly of per hour, or in an amount separately agreed upon in writing in advance of the change. Such charges shall be in addition to all other amounts payable under this policy despite any maximum budget, final price identified therein. The designer may extend or modify any delivery schedule or deadline as required by such Changes.

Cancellation

Projects that are canceled at least 30 days prior to the start date may be rescheduled at the end of our queue. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.

Refunds

Due to the custom nature of our work, ARTWORKECO Graphic Design does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.

Project Timeline

We do not guarantee a completion date for any project. Most graphic design projects can be completed in 2-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

We work with an average of 20 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.

Rush Jobs

If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 3 day time frame. You would be charged an additional 50% on the total. the project are usually $75, with the rush fee, the project would total $150.

Communication

We use discord, email and instagram as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, We are known to respond right away (usually that day or at least within 24 hours).

We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.

Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72+ hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 10% of the current cost of the project to reschedule at the top of the waiting list.

Should you fail to provide necessary files or pieces of information within 1 week of the date requested, all payments will be forfeited to ARTWORKECO Graphic Design and the project will be cancelled without notice.

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